Warranty & Repairs Policy

We want you to feel confident when you choose Nazariya.

Below you’ll find everything you need to know about warranties, returns, exchanges, and the after-care services we offer to support your jewellery over time.

WARRANTY

At Nazariya, we stand behind the quality of our jewellery and the way it is crafted.

All our pieces come with a manufacturing warranty that covers defects in workmanship and materials.

  • 18k gold vermeil and 925 sterling silver jewellery are covered by a 2-year manufacturing warranty

  • 9k solid gold jewellery is covered by a 5-year manufacturing warranty

This warranty applies to genuine manufacturing faults, including issues related to craftsmanship or stone base settings. It does not cover wear and tear, natural ageing of materials, accidental damage, improper use or storage, loss, or damage caused by third-party repairs or alterations.

If you believe your piece may have a manufacturing issue, please contact us with your order details and clear photos, and our team will guide you on the next steps.

RETURNS

We want you to love your Nazariya piece. If you change your mind, we offer returns within 7 working days of receiving your order.

To be eligible for a return:

  • Jewellery must be unused, unworn, and in its original condition

  • All original packaging must be intact

  • Proof of purchase is required

  • Return shipping costs are borne by the customer

  • Sale or discounted items are not eligible for return

  • Made-to-order or customised pieces are not eligible for return

Once your return is approved and received, we will process your refund to the original payment method. Please note that return requests made after 7 working days from delivery will not be eligible.

EXCHANGES

If you’ve selected the wrong size, we offer size exchanges within 7 days of receiving your order, for products where a size selection was available at the time of purchase.

To be eligible for an exchange:

  • Jewellery must be unused, unworn, and in its original condition

  • All original packaging must be intact

  • Proof of purchase is required

Please note:

  • Exchange requests must be raised within 7 days of delivery

  • Exchanges are only applicable to sizing issues

  • Products sold in a standard, one-size format are not eligible for size exchange

  • Made-to-order or customised pieces are not eligible for size exchange

  • Sale or discounted items are eligible for size exchange, subject to availability

  • If a replacement size is not readily available, the piece will be made-to-order in your requested size

Once approved, our team will guide you through the exchange process.

DAMAGES & ISSUES

We take great care in checking and packing every Nazariya piece before it is shipped.

If your order arrives damaged, faulty, incorrect, or with an item missing, please contact us within 48 hours of delivery so we can assist you as quickly as possible. To be eligible under this policy, jewellery must be unused and unworn.

When reaching out, please include:

  • Your order number

  • Clear photos or videos showing the issue

  • A brief description of the concern

This allows our team to assess the situation promptly and guide you on the next steps.

How we’ll resolve it:

  • Damaged or faulty items: Once inspected and confirmed, we will arrange a replacement within 48 hours.

  • Missing items: We will ship the missing item within 48 hours of your request being received and verified.

  • Incorrect items received: We will arrange a pickup of the incorrect piece and deliver the correct item within 48 hours.

REPAIRS & AFTER-CARE

Nazariya jewellery is made to be worn and enjoyed over time. And like all fine jewellery, pieces may occasionally need a little extra care.

We offer ongoing after-care services at a nominal cost, including:

• Professional jewellery cleaning
• Vermeil refresh (re-vermeiling)
• Stone tightening and setting checks
• Repairs
• Resizing

If your jewellery ever needs attention, our team will be happy to assess your piece and guide you on the best next steps.

Pricing will be shared after inspection, and any work will only begin once the cost has been approved by you. Lead times vary depending on the nature of the service required, and we’ll always communicate this clearly once your piece has been assessed.

To enquire about repairs or after-care services, please reach out to us with your order details and clear photos.